Refund policy

At Rangraag, we want you to love every purchase you make. If you’re not completely satisfied with your order, we’re here to help.

Returns Within India

If you wish to request a return or exchange, you must notify us within 5 days of receiving your order.

To be eligible for a return or exchange, the product must be:

  • Unused, unworn, and unwashed.

  • Returned with all original tags attached.

  • In its original packaging.

  • Accompanied by the original invoice or proof of purchase.

To initiate a return or exchange, please email us at support.rangraag@gmail.com with your order details. Once your request is approved, we’ll share the return instructions.

Products sent back without prior approval may not be accepted.

International Orders

At present, Rangraag does not offer returns, exchanges, or refunds on international orders. All international purchases are considered final.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it is delivered. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery by emailing support.rangraag@gmail.com along with your order number and clear photographs of the product. We will review the issue and resolve it as quickly as possible.

Non-Returnable Items

Returns and refunds will not be accepted for:

  • Products purchased under Buy One Get One (BOGO) or similar promotional offers. These items are eligible for exchange only, subject to availability.

  • Customized or personalized products.

  • Gift cards or store credit purchases.

  • Products purchased during clearance or final sale (unless received damaged or defective).

  • Any product that has been worn, washed, altered, or returned without its original tags and packaging.

Exchanges

If you wish to exchange a product for a different size or another available item, please contact our support team within 5 days of delivery. Exchanges are subject to product availability.

If you wish to exchange a product for a different size or another available item, please contact our support team within 5 days of delivery. Exchanges are subject to product availability.

An exchange fee of ₹150 will be applicable for every exchange request. The exchange will be processed once the applicable charges are paid and the product is approved for exchange.

Refunds

Once your returned product is received and passes our quality inspection, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Prepaid orders: The refund will be credited to the original payment method.

  • Cash on Delivery (COD) orders: The refund will be processed via bank transfer. You will be required to share your bank account details.

Refunds are generally processed within 5–7 business days after approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us at:

Email: support.rangraag@gmail.com